Transmark Logistics is a transportation, logistics and customs house brokerage company
that was founded upon the idea that sincere customer service comes from well-trained,
dedicated, and passionate employees who take pride in their performance.
It is upon this foundation of pride and a genuine concern for our customer’s perception
of our service that Transmark Logistics has grown from one office in Seattle with
seven employees in 1990 to encompass three branches; Seattle, Spokane and Boise
totaling more than 70 employees providing extensive services in Freight Forwarding,
Warehousing, Local Cartage, Third Party Logistics and Customs Brokerage.
Our employees maintain a consistent commitment to achieve an Ideal Customer Perception
of Transmark Logistics. We believe that our customer's perception of the value we
bring to their organization is what determines our success or failure, with each
customer, every day.
As a guide for all of our employees, in the quest to achieve Ideal Customer Perception,
Transmark Logistics has developed the following Blueprint:
~ Listen to the customer and ask questions when necessary to fully
understand their individual service
expectations
~ Execute a course of action to meet those expectations
~ Measure customer PERCEPTION regularly; be prepared to
change or adapt to their changing expectations
~ Be consistent in our performance by; owning what we touch and communicating
exceptionally well with
others
~ Always honor our commitments
These are the values that have defined our organization since it's inception and
we believe that through a continued investment in people who embody these ideals
that we will continue to achieve responsible growth, while continuing to bring added
value to the marketplace and increased contributions to the communities we serve.
Patrick Allen
President